Politique de remboursement

At Hands of Craft, each product is carefully handcrafted and securely packaged for safe delivery. Due to the fragile nature of our items, we maintain a strict return and refund policy.

1. Eligibility for Return or Refund

We accept returns and process refunds only in the case of damage or breakage during transit.

To be eligible for a return or refund:

  • You must record a clear, continuous unboxing video starting from the moment the sealed package is opened.

  • The video must clearly show:

    • The unopened shipping package

    • The shipping label

    • The full unboxing process without cuts or edits

    • The damaged item and packaging condition

Without a valid unboxing video, we will not be able to process any return or refund request.

2. Reporting Timeline

If the item arrives damaged or broken:

  • You must notify us within 48 hours (2 days) of delivery.

  • The appeal must include:

    • The unboxing video

    • Clear photographs of the damaged item

    • Order number

Requests submitted after 48 hours from delivery will not be accepted under any circumstances.

3. Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect expectations regarding size, texture, or finish

  • Minor variations due to handmade nature

  • Delays caused by courier services

  • Customs duties or import charges (for international orders)

Each item is handmade, and slight variations are part of its artisanal character.

4. Refund Processing

If your claim is approved:

  • A replacement may be offered (subject to availability), or

  • A refund will be processed to the original payment method within 7–10 business days.

5. Important Notice

By placing an order with us, you agree to this Return & Refund Policy.

We strongly recommend customers record the unboxing process to ensure eligibility in case of transit damage.