Terms of service

Last updated: 24/Feb/2026

Welcome to Hands of Craft. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

This website is operated by Hands of Craft. Throughout the site, the terms “we”, “us”, and “our” refer to Hands of Craft.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you may not access the website or use any services.

2. Products

All products sold on our website are handcrafted decorative items made using traditional techniques.

Due to the handmade nature of our products:

  • Slight variations in color, texture, finish, or size may occur.

  • Minor imperfections are not defects but characteristics of handcrafted work.

All items are sold as decorative objects unless explicitly stated otherwise.

3. Pricing & Payments

  • All prices are listed in the currency shown on the website.

  • We reserve the right to modify prices at any time without prior notice.

  • International customers may be subject to customs duties, import taxes, or VAT imposed by their country. These charges are the responsibility of the buyer unless explicitly stated otherwise.

Payments are processed securely through approved third-party payment providers.

4. Shipping

We ship worldwide.

Delivery timelines are estimates and may vary due to:

  • Customs clearance

  • Local courier delays

  • International transit conditions

We are not responsible for delays caused by courier services or customs authorities.

5. Returns & Refunds

Returns and refunds are accepted only in cases of damage during transit.

To qualify:

  • A clear, continuous unboxing video must be recorded.

  • Claims must be submitted within 48 hours of delivery.

  • Proof of damage must be provided.

We do not accept returns for change of mind, minor handmade variations, or delayed deliveries.

Please refer to our Return & Refund Policy for full details.

6. Limitation of Liability

Hands of Craft shall not be liable for:

  • Indirect or incidental damages

  • Losses resulting from misuse of products

  • Delays caused by third-party shipping carriers

  • Customs-related delays or charges

Our liability shall not exceed the purchase price of the product.

7. Intellectual Property

All images, product descriptions, logos, and website content are the property of Hands of Craft and may not be copied, reproduced, or used without written permission.

8. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Delhi, India.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.